Practice area 02

Operations

The difference between a community and an institution is operational discipline.

Department-level findings benchmarked to peers, savings with named owners, and the census work that puts revenue back on the curve.

Operational assessment/ Census & revenue management/ Vendor & procurement/ Executive operational advisory/ Regulatory & disclosure

Operational assessment

Whole-campus operational review

Department-by-department findings benchmarked to peers, staffing-model analysis with optimization recommendations, quantified savings targets with named owners, and a 12-month improvement roadmap.

Project

Department deep-dive — dining, facilities, EVS, transportation

Cost-per-unit metrics, workflow redesign, a management-structure recommendation, and a software or POS fit check for the department in question.

Project

Census & revenue management

Census & revenue recovery plan

Pipeline and conversion analytics, a pricing and incentive review, a sales-process assessment, and a 90-day census action plan run on a weekly cadence.

Project

Vendor & procurement

Vendor contract portfolio review

A contract inventory and renewal calendar, savings quantified line by line, a group-purchasing strategy, and renegotiation priorities with talking points your team can use.

Project

Energy procurement

Load-profile review, supplier bid comparison, and a contract-term recommendation.

Project

Executive operational advisory

COO-level operational advisory

An operating KPI cadence, department-leader coaching, capital and project prioritization advisory, and board operations reporting.

Extended

Regulatory & disclosure

State CCRC regulatory & disclosure support

Drafting and assembly support for the annual disclosure statement and related filings for the New Hampshire Insurance Department and other state agencies — prepared for management’s review and filed by the organization — plus a regulatory compliance calendar, examiner-request coordination, and board compliance reporting.

Extended
The eight practice areas

Where else we work.

01FinanceReporting, forecasting, capital & turnaround 02OperationsCampus reviews, census, vendors, regulatory 03Board RelationsBoard packs, trustee education, committees 04Human ResourcesOrg design, pay, benefits, policy & culture 05StrategyPlans, repositioning, affiliation, benchmarks 06Project DevelopmentFeasibility, owner’s advisory, opening 07Investment OversightPolicy, oversight, searches, reserves 08Technology & AIGovernance, selection, go-live, adoption
See a sample deliverable

Start with a conversation.

Tell us what is in front of you — an opportunity, a challenge, or a transition. We will tell you plainly whether OAS is the right help, and what the engagement would produce.

Schedule an introductory call 828.713.2385